Terms of service

Mast Plumbing & Mechanical LLC

Terms of Service

Effective Date: September 2026

Welcome to Mast Plumbing & Mechanical LLC.  These Terms of Service are entered into by and between Mast Plumbing & Mechanical LLC (“Mast Plumbing”, "company," "we," "our," or "us") and the customer ("Customer", "you", "your"). These Terms of Service govern the plumbing services provided by Mast Plumbing to residential and commercial customers. By requesting, scheduling, or receiving services from Mast Plumbing, you agree to these Terms of Service.

1. Services Provided

Mast Plumbing provides plumbing-related services including but not limited to:

  • Plumbing repairs
  • Installation and replacement of plumbing fixtures
  • Drain cleaning
  • Water heater services
  • Leak detection and repair
  • Emergency plumbing services
  • Maintenance and inspection services

The scope of work for each service will be outlined in an estimate, invoice, work order, or service agreement.

2. Estimates and Pricing

All estimates are based on visible conditions and information available at the time of inspection.

Additional charges may apply if:

  • Hidden damage or conditions are discovered.
  • Additional materials or labor are required.
  • Customer-requested changes are made after work begins.

Unless otherwise stated in writing, estimates are valid for 30 days.

3. Payment Terms

Payment is due upon completion of services unless other arrangements have been agreed to in writing.

We accept payment by:

  • Cash
  • Check
  • Credit or debit card
  • Other approved payment methods

Late payments may be subject to interest charges and collection costs where permitted by law.

4. Access to Property

The customer agrees to provide safe and reasonable access to the property and work area.

Mast Plumbing reserves the right to suspend or refuse services if:

  • Unsafe working conditions exist.
  • The work area presents health or safety hazards.
  • Access is restricted or denied.

Additional fees may apply for delays caused by lack of access.

5. Permits and Inspections

Unless specifically stated in writing, permit fees and governmental inspection fees are not included in estimates.

Where required by law, permits and inspections may be obtained by Mast Plumbing or the property owner as agreed before work begins.

6. Customer Responsibilities

The customer agrees to:

  • Provide accurate information regarding plumbing issues.
  • Ensure utilities are available when required.
  • Remove personal property from the work area when practical.
  • Maintain safe conditions for technicians.

The customer remains responsible for protecting valuables and personal property.

7. Warranties

Mast Plumbing warrants parts and labor for a period of 1 year from the date of service unless otherwise stated in writing.  Premium Service Plan member shall receive a warranty of 2 years on parts and labor.

Manufacturer warranties on parts, fixtures, and equipment are subject to the terms provided by the manufacturer.

This warranty does not cover:

  • Misuse or abuse
  • Lack of maintenance
  • Acts of nature
  • Freezing, flooding, or environmental damage
  • Repairs or modifications performed by others
  • Existing plumbing systems outside the repaired area

8. Emergency Services

Emergency or after-hours services may be subject to additional charges. Customers will be informed of applicable rates whenever reasonably possible before work begins.

9. Limitation of Liability

To the fullest extent permitted by law, Mast Plumbing shall not be liable for:

  • Indirect or consequential damages
  • Loss of business income
  • Property damage resulting from pre-existing conditions
  • Hidden defects in plumbing systems, walls, floors, ceilings, or foundations

Our total liability shall not exceed the amount paid by the customer for the services giving rise to the claim.

10. Service Cancellations

Customers may cancel scheduled appointments by providing reasonable advance notice.

Mast Plumbing reserves the right to charge cancellation or trip fees for:

  • Last-minute cancellations
  • Missed appointments
  • Situations where technicians are unable to access the property

11. Photos and Documentation

Mast Plumbing may take photographs or videos of plumbing systems and work areas for:

  • Job documentation
  • Quality assurance
  • Warranty purposes
  • Training and compliance

Personal information will not be disclosed without consent except as required by law.

12. Website Use

If you use our website, you agree not to:

  • Violate applicable laws
  • Attempt unauthorized access to our systems
  • Upload malicious software
  • Interfere with website operation

All website content remains the property of Mast Plumbing.

13. Indemnification

You agree to indemnify and hold harmless Mast Plumbing, its owners, employees, contractors, and agents from claims, damages, losses, and expenses arising from your misuse of services or violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington.

Any disputes arising from these Terms or our services shall be resolved in the courts located within the State of Washington.

15. Changes to Terms

Mast Plumbing reserves the right to update these Terms of Service at any time. Updated terms become effective upon posting on our website or otherwise providing notice to customers.

16. Contact Information

Mast Plumbing & Mechanical LLC
Address: PO Box 76, Buckley, WA 98321
Phone: 360-761-9515
Email: mastplumbingofwa@outlook.com
Website: www.mastplumbing.com

By scheduling or receiving services from Mast Plumbing, you acknowledge that you have read, understood, and agree to these Terms of Service.